When an order is cancelled, the payment is refunded back as per the following criteria.

  • If you cancel an order before it is shipped to you, or if you refuse delivery, a cancellation service charge will be deducted and the the balance amount will be refunded in 14 business days from the date of cancellation request.
  • If you cancel an order due to a long waiting period or non-availability of stock, the entire payment would be refunded back to the customer in 14 business days from the date of cancellation request, provided that the shipment has not been dispatched.
  • If the product gets damaged during your usage, and you don’t want to buy a new one, there is no refund for the product. We’ll refund the unused period of your subscription after deduction of cancellation charges, within 14 business days from the date of cancellation request. However, you also have the option of getting a replacement product.